WHERE IS MY ORDER ?
Once your order is validated, it will be prepared, shipped and then handled by the chosen carrier. You will then receive an order confirmation email with a tracking number. You will then be able to follow the delivery of your package according to this email.
CAN I CHANGE OR CANCEL MY ORDER?
In accordance with our general conditions of sale, once the order has been placed, it cannot be modified or canceled.
If you wish to cancel your purchase, contact us directly by email at email@example.com . If the order has already been shipped, you can request a return by following the instructions in the “Request a return” section at the bottom of the page on our site.
WHAT TO DO IF I HAVE NOT RECEIVED THE ORDER CONFIRMATION EMAIL?
Firstly, we invite you to check your junk mail and spam in your inbox. If you cannot find the confirmation email, you can log in to your customer account and check if the order appears in the “orders” section. If necessary, do not hesitate to contact customer service at firstname.lastname@example.org .
HOW DO I USE MY ADVANTAGE CODE?
After validating your basket, you will be redirected to the information form. You must then enter your advantage code in the dedicated field on the right “Gift card or promo code”. Then click on “Validate”. The code is taken into account and the basket is automatically updated.
HOW AND WHEN TO RETURN MY ORDER?
Each returned product that does not comply with our conditions (product label removed + cut straps + missing buttons + stains + damaged + washed) will not be taken back or refunded.
You have 15 days from the date of receipt of the products to return free of charge + exchange all or part of your order.
You can return your product by accessing the “Request a return” section at the bottom of the page on our site or directly by logging into your customer account.
You can then select the products to return and generate your return voucher. This will allow you to return your order free of charge if it was placed in mainland France.
Your return will be processed between 10 and 15 days after sending. You will then receive a confirmation email.
HOW DO I GET A NEW LABEL FOR RETURNS?
If you need to obtain a replacement return label, you can find it in your customer account. For any problem, please contact customer service by sending an email to email@example.com .
WHEN WILL I RECEIVE THE REFUND?
After receiving the package, we will check the items for completeness before accepting your return and authorizing the refund. This step will take approximately 7 days. An email will be sent to you as soon as we have authorized the refund.
This will then be made directly to the credit card or via the same method used for the original payment in the same currency.
You will be credited within a maximum of 30 days from the refund date and depending on the refund policy of the payment tool used.
HOW DOES OUR CLICK + COLLECT WORK?
WHAT ARE THE DELIVERY OPTIONS?
The different possible delivery methods, shipping costs as well as the delivery time will be indicated when validating your basket.
Standard collection delivery
Bike courier delivery Paris
Express home delivery
HOW DO I PURCHASE ONLINE OUTSIDE MY PLACE OF RESIDENCE?
Everything will happen in your delivery information. All you have to do is change the delivery location to the location of your choice.
We accept major credit cards and any other payment method indicated on this website. An option at the time of payment will also allow you to pay in 3 or 4 installments free of charge.
The order total includes any shipping costs, taxes and import duties if applicable. You will receive all the details in your order confirmation email.
icone-lingerie.com has the most advanced security systems to protect your payment information, to ensure absolute security for all transactions.
HOW TO CREATE MY ICON ACCOUNT?
Go to the “MY ACCOUNT” section in the main menu. Fill in the information necessary to create your account.
For any problem, please contact customer service by sending an email to firstname.lastname@example.org .
WHAT BENEFITS DO YOU OFFER BY CREATING AN ACCOUNT?
With your customer account, you will be able to access a series of exclusive services that will make your shopping experience more pleasant and complete:
HOW DO I RECOVER MY PASSWORD ?
In all sections that require identification, you will be able to access a “forgotten password” link to receive an email that will allow you to create a new password.
WHERE TO FIND THE ICON SHOP?
Our store is located at 29 rue Tiquetonne — 75002 Paris.
You can stay informed of schedules directly on this page .
HOW DOES OUR CLICK + COLLECT WORK?
CAN I CONTACT THE ICON SHOP DIRECTLY?
For any questions or specific requests, do not hesitate to contact the store.
Find all the contact information on this page .
HOW TO RETURN AN ITEM PURCHASED AT THE SHOP?
Returns can be made at the store. Return conditions are the same as for online purchases. For any requests, please contact the store by email or telephone. Find all the contact information on this page .
HOW DO YOU KNOW WHAT SIZE TO ORDER?
You can find our online size guide onthis page . In any case, each product on the site has its own size guide directly available on its page in the “SIZE” section.
If you have any hesitation, do not hesitate to contact our customer service at email@example.com .
HOW DO I MAINTAIN MY ICON PARTS?
Quality is essential at ICONE. In order to offer you quality parts at the fairest price, ICONE collaborates with several trusted partners across Europe. A guarantee of finesse, they are recognized for their know-how and expertise in the making of lingerie, swimwear and ready-to-wear models.
Maintenance depends on the material of the product. You can find its maintenance guide on each page of each product in the “MAINTENANCE” section.
HOW DOES THE VIRTUAL GIFT CARD ICON WORK?
The gift card can be purchased and used online + in store. It is valid for 12 months, can be used in several installments and can be supplemented by another means of payment.
If you wish to offer the card to another person, you can fill in their contact details at checkout so that they receive the card directly in their mailbox. Otherwise, it will be sent to you and you can forward it to the person of your choice afterwards.
ECO-RESPONSIBILITY AT ICONE?
Since our creation, we have been committed to working with trusted partners, a guarantee of quality. Continually looking for new alternatives that are more ecologically, ethnically and humanly responsible. Currently, we purchase 100% of our materials and accessories in Europe and France. With each new season, we strive to do our best to offer you quality pieces, respecting strict standards of respect for the environment and people.
HOW TO APPLY FOR A JOB AT ICONE?