For all orders placed on www.icone-lingerie.com, we undertake to prepare your order within 48 to 72 hours. In the event of an error, we will write to your e-mail address, so please check your spam folder.
When placing an order, the customer must choose the delivery method proposed on the e-boutique site and the place of delivery:
- Colissimo for delivery in mainland France and Corsica, with free delivery on orders of 100 euros or more for standard and relais colis delivery methods.
- Colissimo international for delivery abroad, free delivery on orders over 300 euros for Europe (including the EU) and the rest of the world.
Please note : orders outside the European Community may incur local customs or VAT charges for which Icone Lingerie cannot be held responsible.
- Delivery by courier in Paris and its greater suburbs with our partner DeliverMe.City https://www.deliverme.city/. For orders placed before midnight, next-day delivery between 4pm and 6pm.
Please note : if you do not reply to the delivery person, you will be billed for the delivery and we will not see the parcel again (automatic refund of the order).
In the event of absence during a Colissimo delivery to the address indicated by the customer, the parcel is left in the customer's letterbox. If this is not possible, a delivery notice is normally left by the carrier: the customer may then collect the parcel from the post office, showing proof of identity, within 15 days of the date of the notice. After this period, the package will be returned to GMT LINGERIE. The Customer Relations Department will then contact the customer for a possible reshipment or, without response from the customer, a refund of the order.
Customers can track the progress of their order by emailing GMT LINGERIE's customer service department: contact@icone-lingerie.com, who will inform them of the status of their order. If the order has been sent, GMT LINGERIE will provide a tracking number to the customer, who can then follow its progress by visiting the websites provided by Colissimo: www.laposte.fr/colissimo.
Each delivery is deemed to have been made as soon as the product has been made available to the customer by the carrier, as evidenced by the delivery tracking number provided on the Colissimo websites mentioned above.
If 5 working days after dispatch of the parcel, the customer has no news of his/her order, he/she should contact the post office closest to the place of delivery. If neither the Post Office nor the delivery tracking system proposed on the Colissimo websites and mentioned above say they have any trace of the parcel, the customer must then contact GMT LINGERIE via the Customer Relations Department, which will then open an inquiry with the Post Office. The final response time of the Post Office varies from one to three weeks from the time the file is taken into account by GMT LINGERIE. - If the parcel is found, it is sent to the customer: the reception procedure then follows its normal course (deposit of the parcel or notice of passage) - If the parcel is declared lost (the final response is often formulated within the maximum time, i.e. three weeks), GMT LINGERIE then notifies the Customer and immediately initiates reimbursement of the parcel (products and shipping costs).
In the event of non-delivery due to a wrong address given by the customer, or any other cause of his making (absence of name on the mailbox, lack of information...) the return of the parcel will be reorganized, with the load of the customer.
In the case of delivery by courier within Paris, delivery will be made from Monday to Friday during the day for all orders placed before 12 noon, and the following day for all orders placed after 12 noon. For orders placed on Saturday or Sunday, delivery by courier will be made on the following Monday.
For all courier deliveries within Paris, the courier must be received. To do this, customers must enter their full contact details (telephone number/code/interphone/floor) on the www.icone-lingerie.com website, when registering for delivery. In the event of absence, the courier will leave the parcel in the mailbox or at the organization's reception desk. If no one is available to receive the parcel, and no letterbox is accessible, another delivery will be organized at the customer's expense.
The following in particular are considered as cases of force majeure discharging GMT LINGERIE from its obligation to deliver: war, riot, fire, flood, strikes, accidents, the impossibility of being supplied...
In any case, our products can only be delivered on time if our purchasers are up to date with their obligations towards us.
It is the customer's responsibility to check shipments on arrival and to make any reservations and claims that appear justified, or even to refuse the package if it is likely to have been opened or if it bears obvious signs of deterioration. The aforementioned reserves and complaints must be addressed to the conveyor by registered letter with acknowledgement of delivery in the 3 working days, not including the public holidays, following the delivery of the products, a copy will be immediately addressed to the company GMT LINGERIE. The defect of complaint in the aforementioned deadlines will extinguish any action against the conveyor in accordance with the provisions of article L 133-3 of the code of trade.
The customer must make sure that the articles which were delivered to him correspond to his order. In the event that the items delivered do not conform in kind or quality to the specifications indicated on the delivery slip, the customer must inform GMT LINGERIE's Customer Relations Department by email: contact@icone-lingerie.com and return the items to the address and under the conditions specified in article 8.